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Customer Service

SHIPPING: Warehouse Direct shipping charges are calculated in the final step of an online order. Our product warehouse shipping charges are based on several factors which could include any, or all, of the following: shipped-to location, shipped-from location since we have multiple shipping locations, package weight, number of products per package, maximum package weight for all products (in one box), breakdown of products ordered if exceeds maximum shipping weight. Some products have specific handling charges while others fall under the blanket handling charge for all orders. In short, our shipping system is quite complex with several variables and factors that go into every order. A set table would not be possible since one order may include ten products that can be shipped together. While another order may include 3 products that exceed the shipping weight limit or size limit and require separate shipping or a combination of combine and single shipping. Our shipping charges are complexly based on each specific order. It's impossible to provide a specific table.

DISCLAIMER: Descriptive, typographical, pricing, photography or omission errors may occur in our catalogs and/or this website. MREdepot reserves the right to correct these errors or withdraw the offer. Prices and availability are subject to change at any time without notice. It may be necessary for us to substitute an item with one of equal or greater value that may vary somewhat from our catalog description.

Backorders: We make every effort to keep all items in stock. In the case of a backorder we will ship the item as soon as it becomes available at no extra shipping charge to you. Many surplus items are available in limited quantities and subject to prior sale. We apologize in advance if the item you want is sold out or backordered.

International Orders: We currently ship to the United States and Canada only. Orders going to Canada can not include any dairy items, and any broker's fees and/or Duty, Taxes, GST, etc. will be billed to you directly by UPS.  We regret that we are not able to accept international orders from countries other than Canada at this time due to export regulations on many of the food items we carry. We require a U.S. or Canadian shipping address and a credit card issued by a U.S. or Canadian bank or institution.  Money Orders for Canadian orders must be in US funds.  Taxes for California residents are included in the pricing for all non-food items.  Taxes and duty/importation fees for Canadian orders are the sole responsibility of the customer.

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