SHIPPING: Warehouse Direct shipping charges are calculated in the final step of an online order. Our product warehouse shipping charges are based on several factors which could include any, or all, of the following: shipped-to location, shipped-from location since we have multiple shipping locations, package weight, number of products per package, maximum package weight for all products (in one box), breakdown of products ordered if exceeds maximum shipping weight. Some products have specific handling charges while others fall under the blanket handling charge for all orders. In short, our shipping system is quite complex with several variables and factors that go into every order. A set table would not be possible since one order may include ten products that can be shipped together. While another order may include 3 products that exceed the shipping weight limit or size limit and require separate shipping or a combination of combine and single shipping. Our shipping charges are complexly based on each specific order. It's impossible to provide a specific table.

DISCLAIMER: Descriptive, typographical, pricing, photography or omission errors may occur in our catalogs and/or this website. MREdepot reserves the right to correct these errors or withdraw the offer. Prices and availability are subject to change at any time without notice. It may be necessary for us to substitute an item with one of equal or greater value that may vary somewhat from our catalog description.

BACK-ORDERS: We make every effort to keep all items in stock. In the case of a back-order we will ship the item as soon as it becomes available at no extra shipping charge to you. Many surplus items are available in limited quantities and subject to prior sale. We apologize in advance if the item you want is sold out or back-ordered.

INTERNATIONAL ORDERS: We currently ship to the United States and Canada only. Orders going to Canada cannot include any dairy items, and any broker's fees and/or Duty, Taxes, GST, etc. will be billed to you directly by FedEx. We regret that we are not able to accept international orders from countries other than Canada at this time due to export regulations on many of the food items we carry. We require a U.S. or Canadian shipping address and a credit card issued by a U.S. or Canadian bank or institution. Money Orders for Canadian orders must be in US funds. Taxes for California residents are included in the pricing for all non-food items. Taxes and duty/importation fees for Canadian orders are the sole responsibility of the customer.

DAMAGED MERCHANDISE: Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the packing list notifying the driver immediately. Refuse the delivery if any products are visibly damaged. Notify us immediately at 1-949-366-9484. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier. We will promptly resend any part or all of your order if necessary after you notify us of the products damaged or if you have to refuse the entire shipment.

MANUFACTURES DEFECTS: If a product appears to have a manufacturers defect, call us at 1-949-366-9484 for instructions. Do not return items to us without first calling to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box. Typically, we issue a pick up ticket to the delivery service for all defect returns.

RETURN MERCHANDISE POLICY: Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please use our Feedback Form to submit a request to our Return Department OR email Health Department regulations forbid us from accepting returns on all food and water items. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.

After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
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